![]() You also did not spot that the payment had not left your account. You are mortified by this experience after being wrongfooted by the correspondence you received from Direct Line, which included the new policy number. We had to pay £713 to renew, instead of the original £432 quoted, as well as the £300 fine. However, it has refused as it says it informed us by text and letter that we needed to take action to renew our policy. ![]() We need a letter of indemnity from Direct Line to backdate our insurance to 6 January (when our policy ran out) in order to contest the £300 fine and six points on my husband’s licence. The quote looked OK so I took it off my to-do list and when I received a “renewal pack” in the post it seemed like extra confirmation. In December I received an email from Direct Line that said: “your car insurance is coming up for renewal”, which had a “new policy number” in bold at the top.
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